Terms of Service

1. Acceptance of Terms

By accessing or using any MEDAS Solutions website, product, or service ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you are entering into this agreement on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms.

If you do not agree with any part of these Terms, you may not access or use our Services.

2. Description of Services

MEDAS Solutions provides healthcare software products and services including:

• HIMS: Hospital Information Management System
• E-Clinic: Electronic clinic management software
• E-Lab: Laboratory Information Management System
• Telemedicine: Virtual consultation platform
• E-Pharma: Pharmacy management system
• E-Veterinary: Veterinary clinic software
• AccreHealth: Quality management and accreditation software
• Mobile Applications: Patient and provider mobile apps

We reserve the right to modify, suspend, or discontinue any Service at any time with reasonable notice to active subscribers.

3. User Accounts

3.1 Account Registration

To access certain features, you must register for an account. You agree to:

• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Promptly update any changes to your information
• Accept responsibility for all activities under your account

3.2 Account Security

You are responsible for maintaining the confidentiality of your login credentials. You must immediately notify MEDAS Solutions of any unauthorized use of your account or any other security breach.

4. Licensing

4.1 License Grant

Subject to these Terms and payment of applicable fees, MEDAS Solutions grants you a limited, non-exclusive, non-transferable license to use our software products in accordance with the applicable license agreement.

4.2 License Restrictions

You may not:

• Copy, modify, or distribute the software except as expressly permitted
• Reverse engineer, decompile, or disassemble the software
• Remove or alter any proprietary notices or labels
• Use the software for any unlawful purpose
• Transfer, sublicense, or assign your license rights
• Use the software in violation of applicable healthcare regulations

5. Healthcare Compliance

Our products are designed to help healthcare organizations comply with regulatory requirements. However:

• You are responsible for ensuring your use of our products complies with all applicable laws and regulations
• For UAE: Compliance with NABIDH, Malaffi, and DHA requirements
• For Saudi Arabia: Compliance with NPHIES and MOH regulations
• For Qatar: Compliance with MOPH and Hamad Medical requirements
• You must maintain appropriate Business Associate Agreements where required
• Patient data management remains your responsibility as the data controller

6. Data Protection

6.1 Your Data

You retain ownership of all data you submit to our Services. You grant MEDAS Solutions a limited license to use this data solely to provide the Services and related support.

6.2 Patient Data

If you process patient health information using our Services:

• You are the data controller and we are the data processor
• We process data only according to your instructions
• We maintain appropriate technical and organizational security measures
• We will enter into a Data Processing Agreement upon request

6.3 Data Backup

While we implement backup procedures, you are responsible for maintaining your own data backups. We recommend regular exports of critical data.

7. Payment Terms

7.1 Fees

Fees for our Services are set forth in your service agreement or order form. All fees are:

• Non-refundable unless otherwise stated
• Due according to the payment schedule in your agreement
• Subject to applicable taxes

7.2 Late Payments

Late payments may result in:

• Interest charges at 1.5% per month or the maximum legal rate
• Suspension of Services after 30 days
• Collection costs and legal fees

8. Support and Maintenance

Support and maintenance services are provided according to your service level agreement (SLA). Standard support includes:

• Technical support during business hours (8am - 6pm GST, Sunday - Thursday)
• Bug fixes and security patches
• Access to software updates
• Documentation and knowledge base access

Premium support options with 24/7 availability are available under separate agreement.

9. Intellectual Property

All intellectual property rights in the Services, including software, documentation, trademarks, and content, remain the exclusive property of MEDAS Solutions. Nothing in these Terms grants you any rights to our intellectual property except the limited license expressly granted.

You grant us the right to use your company name and logo in our client lists and marketing materials. You may revoke this permission by written notice.

10. Warranties and Disclaimers

10.1 Limited Warranty

MEDAS Solutions warrants that the Services will perform substantially in accordance with the applicable documentation during the subscription period.

10.2 Disclaimer

EXCEPT AS EXPRESSLY PROVIDED, THE SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Services will be uninterrupted or error-free, or that they will meet all of your requirements.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• Our total liability for any claims arising from these Terms or the Services shall not exceed the fees paid by you in the 12 months preceding the claim
• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages
• We shall not be liable for loss of profits, data, or business opportunities

These limitations apply regardless of the theory of liability and even if we have been advised of the possibility of such damages.

12. Indemnification

You agree to indemnify and hold harmless MEDAS Solutions, its affiliates, and their respective officers, directors, employees, and agents from any claims, damages, losses, and expenses (including legal fees) arising from:

• Your use of the Services
• Your violation of these Terms
• Your violation of any applicable laws or regulations
• Any data you submit to the Services

13. Term and Termination

13.1 Term

These Terms are effective when you first access our Services and continue until terminated.

13.2 Termination by You

You may terminate your account at any time by providing 30 days written notice. Prepaid fees are non-refundable.

13.3 Termination by Us

We may terminate or suspend your access immediately if you:

• Breach these Terms
• Fail to pay fees when due
• Use the Services in a way that may harm us or other users

13.4 Effect of Termination

Upon termination:

• Your right to use the Services immediately ceases
• You must pay any outstanding fees
• We will provide a reasonable period (30 days) to export your data
• Provisions that should survive termination will remain in effect

14. Governing Law and Disputes

These Terms are governed by the laws of the United Arab Emirates. Any disputes arising from these Terms or the Services shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

Before initiating any legal proceedings, the parties agree to attempt to resolve disputes through good-faith negotiation for a period of 30 days.

15. Changes to Terms

We may modify these Terms at any time. We will provide notice of material changes at least 30 days before they take effect. Your continued use of the Services after the effective date constitutes acceptance of the modified Terms.

16. General Provisions

• Entire Agreement: These Terms, together with any applicable service agreements, constitute the entire agreement between you and MEDAS Solutions.
• Severability: If any provision is found unenforceable, the remaining provisions continue in effect.
• Waiver: Failure to enforce any right does not waive that right.
• Assignment: You may not assign these Terms without our consent. We may assign our rights freely.
• Force Majeure: Neither party is liable for delays caused by circumstances beyond reasonable control.

17. Contact Information

For questions about these Terms of Service, please contact: